Returns and Refunds // New and unopened in re-sellable condition returns will incur a 15% restocking fee only in the first 10 days of purchase; No returns after that date. All return shipping is the responsibility of the buyer. Some items are not returnable at all, including any cordage, cable or wire cut to length, books, or any type of computer software. All warranties and repairs must go thru the manufacturers. If any products have a defect in the first 10 days of purchase we will send you a shipping label and specific instructions; Please call us. Shipping and insurance on all warranty repairs is the responsibility of the buyer. Shipping from us is via best way and rate. If you would like insurance on your package, it's available at an additional charge. We are not responsible for damage caused by the carrier. If you receive a damaged package, do let us know immediately, but it is the buyers responsibility to file a loss or damage claim with usps or said carrier.